Frequently Asked Questions
Everything you need to know about shopping with Poundstretcher
What are your standard delivery options?
We offer standard home delivery across the UK within 3-5 working days. Shipping costs are calculated at checkout based on the size and weight of your order.
Can I track my online order?
Yes, once your order has been dispatched from our warehouse, you will receive an email containing a tracking link to monitor your delivery's progress.
What is your return policy for online purchases?
You can return unused items in their original packaging within 14 days of receipt for a full refund. Please note that certain items like perishables and hygiene products are excluded.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal.
Are the prices online the same as in-store?
While we strive for consistency, some promotions may be exclusive to either our website or our physical retail locations. Prices are subject to change without notice.
How can I contact customer service?
You can reach our dedicated support team via the contact form on our website or by emailing [email protected] for assistance with any queries.