Returns & Exchanges
At Poundstretcher, we want you to be fully satisfied with your purchase, which is why we offer a straightforward 28-day return policy for most unused items in their original packaging. Please ensure you retain your proof of purchase to facilitate a smooth refund or exchange process in-store.
Check Eligibility
Ensure your item is in its original condition, unused, and within the 28-day return window from the date of purchase.
Locate Receipt
Gather your original till receipt or order confirmation as proof of purchase is required for all refunds and exchanges.
Visit Your Local Store
Bring the item and your receipt to any Poundstretcher location; our customer service team will assist you at the checkout counter.
Receive Refund
Once approved, your refund will be processed immediately back to your original payment method or issued as a store credit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing